I can't log in, what now?

If you are having trouble logging in, check the following common issues first.

1. Make sure you are using the correct account type

MentorCruise has two account types: mentor and mentee.

You must choose the correct one when logging in.

It is possible to have both a mentor and a mentee account using the same email address, so selecting the wrong account type will prevent you from logging in.

Important: Mentors cannot log in using Google Sign-In.

2. Check which email address you used

Many login issues happen because users originally signed up with a different email address.

• Double-check which email receives your MentorCruise emails (verification, notifications, newsletters).
• If you use multiple email addresses, try logging in with each one.

3. If you use Google Sign-In

Google Sign-In only works if you originally registered with Google using that same email.

For example:

• If you signed up with your work email and password, Google Sign-In will not work automatically.
• If Google Sign-In fails, try logging in with your email and password instead.

4. If you are a mentor, try your username

Mentors can also log in using their username instead of their email address.

Your username:

• Was sent to you by email when you signed up
• Is visible in your profile URL (for example: mentorcruise.com/mentor/username)

5. Still not working?

If none of the above solves the issue, contact support so we can:

• Check which account(s) exist for your email
• Confirm your account is still active
• Make sure you are logging in to the correct place

We’re happy to help you get back into your account.