MentorCruise Help Center
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For Mentees
For a smooth experience with your mentor
How do payments work? How much does it cost?
How does MentorCruise work?
I want to write a review for my mentor, how can I?
How can I pause, cancel and end my mentorship?
How does the 7 day trial with my mentor work?
I want to request a refund.
What can I expect from mentors?
Cancellation Policy for Sessions
What is a Session?
How can I schedule sessions?
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For Mentors
What it means to be a mentor on MentorCruise
When and how much will I get paid? How do payouts work?
I have a Stripe account, but MentorCruise doesn't let me connect
What fees does MentorCruise take?
I'm seeing a lot of failed payments in my Stripe, what's happening?
How can I gain XP? How do levels work? When am I eligible for lite and pro plans?
I am unavailable for a while, what can I do?
Using the "welcome message" field
How do custom plans work?
I want to change my fee/service, what happens to current mentees?
Using MentorCal, our in-house scheduling service
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