I want to request a refund

Automatic refunds

If you cancel your mentorship within 24 hours of your last payment, your payment will be refunded automatically. You do not need to submit a separate refund request.

When you can request a refund

You may be eligible for a refund if one of the situations below applies.

Your mentor has been unresponsive for more than one week

You may request a refund if your mentor has been unresponsive for more than a week without giving prior notice.

To qualify, you must have made a reasonable effort to continue the mentorship, including at least two follow-ups in the weeks before your request.

If both you and your mentor have been unresponsive, the refund is at the mentor’s discretion.

Your mentor agrees to refund you

You can request a refund if your mentor has agreed to issue one.

Please include written proof of the agreement when submitting your request. The request will first be sent to your mentor for confirmation.

There has been misconduct, harassment, or a serious breach of trust

You may request a refund if your mentor has engaged in major misconduct, harassment, or behavior that seriously breaches trust.

If you feel unsafe, personally attacked, or uncomfortable continuing the mentorship, please also contact our support team. You can review our Code of Conduct for more details.

Your mentor did not provide the agreed services

You may request a refund if your mentor did not provide the services agreed as part of your mentorship.

To qualify, you must have made a reasonable effort to schedule or use the service, including at least two follow-ups in the past month.

Mentors are encouraged to check in proactively, but they are not required to do so without prior prompting.

25% or more of the agreed services were not provided in a billing period

You may request a partial refund if at least 25% of the agreed services were not provided during a billing period.

For example, if your plan included four calls and your mentor did not attend or offer two of them, 50% of the agreed calls were missed.

To qualify:

• You must have made at least two reasonable scheduling attempts.
• Your mentor must have offered at least two feasible time slots per week.
• Time slots with less than 24 hours’ notice, unreasonable times, or no real availability may still count as unavailable.
• Trial or intro calls do not count toward the paid plan’s call limit.

If you voluntarily cancel while your mentor has reasonable availability, you waive the right to those missed calls. Any partial refund in that case is at the mentor’s discretion.

If less than 25% of the agreed services were missed, refunds are only granted at the mentor’s discretion, as mentors may have already spent time preparing or supporting the mentorship outside of calls.

Your mentor missed scheduled calls or was not properly prepared

You may request a refund if your mentor missed scheduled calls or was not prepared in a way that prevented the session from being useful.

A mentor may be considered unprepared if they:

• Had avoidable technical issues that prevented a meaningful session.
• Failed to provide agreed materials before or during the session.

General dissatisfaction with session quality is not handled through refunds. Please use the review system to share feedback about quality.

Missed calls from previous billing periods do not carry over and are not refunded later.

When refunds do not apply

Refunds are generally not issued for:

• Not reaching your personal goals.
• Dissatisfaction with progress after receiving the service.
• Deciding that mentorship is not working out.
• Missing or not attending calls as the mentee.
• Forgetting about the mentorship for more than one month.
• Ending the mentorship more than one month ago without a prior dispute.
• Requests without a specific reason.
• Transactions older than 90 days.

If your mentor cancels the mentorship

If a mentor cancels a mentorship, they may be asked to issue a partial refund based on the date of your last payment.

They can also choose to issue a full refund immediately.

How to request a refund

Before submitting a request, please review this policy and make sure your situation qualifies.

You can submit your request through our refund form.

After submitting:

• If your mentor accepts the request, the refund is processed immediately and should appear on your statement within 5–10 business days.
• If your mentor declines the request, our support team will review the case within 5 business days and make a decision based on this policy.