I want to request a refund.

If you believe you are eligible for a refund, you may open a refund request.

Automatic Refunds

If you cancel your mentorship within 24 hours of your last payment, your payment will be automatically refunded—no request needed.

When to open a refund request

You can request a refund if any of the following apply:

1. Your mentor has been unresponsive for over a week without prior notice.

You must have made an active effort to use the service (at least two follow-ups in the weeks prior).
If both parties have been unresponsive, a refund is at the mentor's discretion.

2. Your mentor agrees to issue a refund.

Attach proof and a written agreement from your mentor.
The refund request will initially be sent to your mentor.

3. There has been major misconduct, a breach of trust, or harassment by the mentor.

If you're feeling unsafe or personally attacked in a mentorship, also consider reaching out to our support.Review our Code of Conduct for more details.

4. The mentor has not provided any of the agreed services or broken the mentoring agreement.

You must have made an active effort to schedule or use the service (at least two follow-ups in the past month).
Mentors are encouraged, but not required, to check in proactively and without prior prompting.
Missed calls and scheduling conflicts are covered below.

5. 25% or more of agreed services were not provided in a billing period.

Example: 2 out of 4 calls were not attended or offered by the mentor (50%).
You must have made an active effort to schedule (e.g., at least two messages or scheduling attempts).
Mentors must offer at least two feasible time slots per week.
If a mentor provides only short-notice options (under 24 hours), unreasonable times, or has no open availability, this may qualify.
If you voluntarily cancel while the mentor has availability, you waive your right to these calls. A partial refund is at the mentor’s discretion.
Trial/intro calls do not count toward the paid plan’s call limit.
If less than 25% of services were missed, a refund will only be granted by the mentor's discretion to account for preparation time and overhead.

6. The mentor missed scheduled calls or did not properly prepare for them.

A mentor is considered unprepared if they experience avoidable technical issues preventing a meaningful session or fail to provide agreed-upon materials before or during the session.
Session quality is not a factor in refunds. Please use the review system for this.
Missed calls from prior billing periods do not transfer to the next period and will not be refunded.

When Refunds Do Not Apply

Refunds will not be issued for:

Not reaching your personal goals.
The mentorship ending over a month ago without a prior dispute.
Dissatisfaction with progress despite receiving service.
Missed or unattended calls by the mentee.
Forgetting about the mentorship for over a month.
Deciding mentorship isn’t working out.
Requests without a specific reason.
Transactions older than 90 days.

If a Mentor Cancels a Mentorship

Mentors will be asked to partially refund based on the last payment date.
They can also choose to fully refund immediately.

How to Open a Refund Request

Before submitting a refund request, please review this policy to ensure your situation qualifies. Refunds can be requested through our refund form.

If the mentor accepts the request, the refund is processed immediately and should appear on your statement within 5-10 business days.
If the mentor declines the request, our support team will review the case within 5 business days based on this policy and decide accordingly.