MentorCruise Help Center
Help Center

Cancellation Policy for Sessions

In theory, you are able to cancel a session and get a full refund at any time. We ask our mentees to be mindful of their mentor's time as a cancellation. Mentors only do limited sessions per month. If you book sessions without the intention to attend them, this takes a spot away from someone else and wastes yours and your mentor's time.

If you can't find a time

If you haven't scheduled a session yet due to time constraints, message your mentor and see whether they can open up extra spots to overlap with your timezone.

If that's not possible, you or your mentor are welcome to cancel the session. A full refund is processed after 24 hours.

If you've already scheduled a time

Message your mentor if you need to reschedule or cancel altogether. You have the right to cancel a session and get a full refund up until 48 hours before the date of your session.

Please do not cancel a session 48 hours before your scheduled date. Message your mentor to find a solution or to reschedule the session, as they might have already started prep work and planned their time around the session.

You are not entitled to a refund if you cancel within 48 hours of your scheduled meeting. Your mentor may still offer you one.

If you missed your session

We do not offer refunds if you've missed or no-showed to your session. It's up to the individual mentor if they'd like to offer you a replacement date.

If you've booked and scheduled a session, the mentor has put in the prep work and has been online during your scheduled appointment, we count the session as 'completed'.

What counts as no-shows:

  • Non-participation at the scheduled date
  • Rescheduling / cancelling the meeting less than an hour before the appointment

If the session has already happened

If you had a session with your mentor for the pre-defined time, the session counts as completed. We do not offer a money-back guarantee for sessions, in the case that the session has not met your expectations. Please do not try and cancel the session to get a refund.

Of course, we're dedicated to help you reach your goal. So if a session has not been up to the standard you expect, get in touch and let's find a solution together.