If you feel like you are eligible for a refund, you can open a dispute.
Please keep in mind that we auto-refund payments if you cancel less than 3 days after your previous payment and there is no need to open a dispute with us in that case.
You can open a dispute and expect a refund if any of these scenarios happen:
Refunds can be warranted as part of more formal disputes and upon further review from our side if:
Our refund policy does not include refunds in these cases:
We are strict with refunds because these payments go to our mentors - many of which spend a large part of their free time mentoring for a relatively small pay. However, we recognize that not all mentorships go smooth and are happy to work towards a solution here.
If your mentor cancels the mentorship less than 14 days after payment, we will refund your transaction automatically.
Refunds can be claimed until up to 7 days after a mentorship has ended. After reviewing our policy, refunds can be requested through this form.