Common questions and support documentation

• How do payments work? How much does it cost?
• How can I pause, cancel and end my mentorship?
• I want to write a review for my mentor, how can I?
• How does the 7 day trial with my mentor work?
• I want to request a refund.
• Cancellation Policy for Sessions
• What can I expect from mentors?
• What is a Session?
• How can I schedule sessions?
• How can I use my pre-paid balance?

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• What fees does MentorCruise take?
• How can I gain XP? How do levels work? When am I eligible for lite and pro plans?
• When and how much will I get paid? How do payouts work?
• Using the "welcome message" field
• I have a Stripe account, but MentorCruise doesn't let me connect
• I'm seeing a lot of failed payments in my Stripe, what's happening?
• How do custom plans work?
• Using and Troubleshooting MentorCal, our in-house scheduling service
• I am unavailable for a while, what can I do?
• I want to change my fee/service, what happens to current mentees?

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