Using and Troubleshooting MentorCal, our in-house scheduling service

This article covers MentorCal, our original scheduling tool. If you joined MentorCruise after March 2026, your account uses our new scheduling system instead – head over to that guide for setup instructions.

If you're already using MentorCal, nothing changes for you. Continue using it as usual.

Why choose MentorCal?

MentorCal is our in-house scheduling service. This means it has been tailored to meet the needs of both you and your mentees. It offers a deeper, richer integration than if you'd just use an external calendar.

Calendar link access control: Never share a scheduling link manually again. We store your calendar links and share it with mentees at the right time. They can directly access your calendar link by clicking the buttons below:

Mentees can “Book a call” in an active mentorship subscription (left), or “Reserve a slot” for a one-off session they’ve paid for (right).

Availability preview: Showing your availability upfront at crucial steps – for example on your profile or during session booking – is proved to boost bookings by 20% and reduces refunds drastically.

Mentees will see a preview of your availability before paying for your one-off sessions

Sync with mentorships and sessions: We automatically create event types in MentorCal based on your one-off sessions and ongoing mentorships. Important details such as the nature of the booking and its duration are always synced.

Trial period handling: Your mentees will be able to book shortened intro sessions during your trial, preventing them from booking full-hour sessions if you don't wish to provide them.

Upcoming calls synced on your dashboard: Upcoming calls are always synced with your dashboard, preventing no-shows and keeping both sides informed on calls going forward.

Setting up MentorCal

If you’re new to MentorCruise, your scheduling software is set to MentorCal by default. You’ll need to go through a few steps to ensure it works correctly:

Go to Settings > Integrations > Set up scheduling software
Click Complete your MentorCal profile . Since you’re opening MentorCal for the first time, the page may take a moment to load. You'll then be prompted to confirm your name, connect your calendar, and set your availability.
Choose your preferred conferencing app:
- The default conferencing app is Cal Video (powered by Daily.co).
- To use alternatives like Google Meet, install it from the MentorCal app store:
- After installation, set your preferred conferencing app as the default:
- When setting the default conferencing app, you’ll also be prompted to update the conferencing app for your existing event types:

Troubleshooting MentorCal

MentorCal is a complex system built based on Cal.com. As a result, there may sometimes be issues that are not entirely in our control. Here's a living list of how to troubleshoot these.

No availabilities in your calendar/sessions

Go to Settings > Integrations > Set up scheduling software and see if there are any errors or warnings
If not, click Open MentorCal
- Check if your calendar needs to be reconnected
- Check whether your availabilities are set up correctly
- Check whether the event buffer or block time isn’t longer than your availability. (Go to your event type > Select "Limits")

Which external tools are supported?

If you'd like to use an external tool that you're already familiar with, here's what we currently support: